PMRRP Helpline Number 2026
The Government of Pakistan has launched the Prime Minister Ramzan Relief Package (PMRRP) 2026 to support low-income and deserving families during Ramadan. Under this program, eligible households receive Rs. 13,000 cash assistance and access to subsidized groceries at Utility Stores. Many citizens look for the official PMRRP helpline number to check eligibility, report payment issues, or file complaints.
This complete guide provides updated helpline numbers, SMS codes, eligibility details, complaint procedures, and safety instructions so you do not need to search anywhere else.
Quick Information Table – PMRRP Helpline Number 2026
| Field | Details |
| Name of the Program | Prime Minister Ramzan Relief Package (PMRRP) 2026 |
| Start Date for Apply | February 20, 2026 |
| Last Date for Apply | End of Ramadan 2026 |
| Bank Name | HBL, Bank Alfalah, BISP Partner Banks |
| Total Amount | Rs. 13,000 (One-Time Cash Grant) |
| Return Time | Non-Refundable (Financial Aid) |
| Cities Name | All Cities and Districts of Pakistan |
| Province | Punjab, Sindh, KPK, Balochistan, AJK, Gilgit Baltistan |
| Amount of Assistance | Rs. 13,000 Cash + Subsidized Rashan |
| Method of Application | Online Portal, SMS (5566/8171/9999), Offline |
PMRRP Official Helpline Numbers 2026
If you face any problem regarding eligibility, payment, biometric verification, or subsidy, you can contact the official helplines below:
1. BISP Official Helpline
0800-26477 (Toll-Free)
This helpline is managed by the Benazir Income Support Programme (BISP). You can call free of cost from anywhere in Pakistan.
2. Utility Stores Corporation Helpline
0800-05590
For issues related to subsidized grocery items, stock shortage, or staff complaints at Utility Stores. Managed by the Utility Stores Corporation.
3. Digital Portal Support
If you are facing issues while using the online portal (pmrrp.nitb.gov.pk), you can visit the website’s “Contact Us” section. The portal is managed by the National Information Technology Board (NITB).
Why Do People Need the PMRRP Helpline?
Many beneficiaries contact the helpline for the following reasons:
Eligibility Status
To confirm whether they qualify for the Rs. 13,000 assistance.
Payment Not Received
If eligibility shows “approved” but payment is not received.
Biometric Issues
Fingerprint mismatch at bank or payment center.
Deduction Complaints
If any bank agent or retailer deducts money illegally.
Wrong Information
Incorrect CNIC details or family data showing in the portal.
Calling the helpline helps resolve these issues officially.
SMS Codes for Quick Assistance
If you cannot reach the helpline by phone, you can use official SMS codes.
1. 5566 – Utility Store Subsidy
Send your 13-digit CNIC number to 5566 to check eligibility for subsidized rashan.
You will receive a confirmation message and OTP for store verification.
2. 8171 – BISP & Cash Assistance
Send your CNIC to 8171 to check Rs. 13,000 cash assistance status.
3. 9999 – PMRRP Specific Code
In some regions, 9999 is used for PMRRP verification updates.
Always send SMS from your registered SIM linked to your CNIC.
Step-by-Step Guide: How to File a Complaint
If you are facing problems, follow these steps:
Step 1: Call the BISP Toll-Free Number
Dial 0800-26477 from your phone.
Select the option to speak with a representative.
Provide your CNIC number and explain your issue clearly.
You will receive a complaint reference number. Keep it safe.
Step 2: Utility Store Complaint
If the issue is related to grocery subsidy:
Call 0800-05590.
Provide the store name, city, and details of the complaint.
The government usually takes action within 24–48 hours.
PMRRP Online Portal 2026 – Digital Help Section
The official website pmrrp.nitb.gov.pk includes:
- FAQ section
- Help guide
- Complaint tracking system
- Status check option
You can track your previously submitted complaint using your CNIC or reference number.
Eligibility Criteria – Important Before Calling Helpline
Before contacting the helpline, check your eligibility.
Who Is Eligible?
- Families earning less than Rs. 60,000 per month
- Active BISP Kafalat beneficiaries
- Households with PMT score below 40
- Low-income and deserving families
Common Reasons for Rejection
- Registered vehicle in your name
- Recent international travel record
- High electricity bill consumption
- Government employment
- Active tax filer status
If any of these conditions apply, you may be marked ineligible.
Payment Centers and Partner Banks
After approval, you can collect Rs. 13,000 from designated banks:
Punjab, Sindh, Islamabad
Habib Bank Limited (HBL)
KPK, Balochistan, AJK, GB
Bank Alfalah
You must complete biometric verification and carry your original CNIC.
Special payment centers have also been established in tehsils with government staff and security for smooth distribution.
Important Safety Instructions
Fraud cases increase during relief programs. Protect yourself by following these tips:
Do Not Trust Unknown Calls
If someone calls from a normal mobile number claiming to be from BISP and asks for money, it is fraud.
No Advance Fees
The government does not charge any registration or processing fee.
Official SMS Codes Only
Trust only messages from 8171, 9999, or 5566.
Never Share OTP
Your One-Time Password is confidential.
Frequently Asked Questions (FAQs)
What is the official PMRRP helpline number?
0800-26477 (BISP Toll-Free).
Is the helpline free?
Yes, it is completely free.
What if biometric verification fails?
Contact the helpline and visit the nearest payment center for re-verification.
How long does complaint resolution take?
Usually 24 to 72 hours depending on the issue.
Can government employees apply?
Most regular government employees are not eligible.
Final Words
The PMRRP Helpline Number 2026 is a major support system for deserving families receiving Rs. 13,000 Ramzan Relief and Utility Store subsidy. If you face any issue regarding eligibility, payment, biometric verification, or subsidy, contact 0800-26477 or 0800-05590 immediately.
The Government of Pakistan aims to ensure that no deserving family suffers during Ramadan. Always rely on official sources, use verified SMS codes, and avoid scams.